Last updated: August 2026. This guide reflects the Mozambique eVisa portal as relaunched in February 2026.
To fix mozambique evisa problems 2026, use Chrome or Firefox with pop-up blockers disabled and VPN turned off. Resize documents to under 2 MB (JPG for photos, PDF for passport scans) and ensure your card supports international transactions and 3D Secure. If your application is rejected, re-upload corrected files within 5 calendar days. The $190 fee is non-refundable and the deadline starts the day you receive the rejection email.
The portal at evisa.gov.mz, operated by VFS Global on behalf of the Serviço Nacional de Migração, charges a non-refundable fee of $190 USD for the eVisa and $48 USD for the ETA (see our Mozambique eVisa cost breakdown). Standard processing takes approximately 5 business days, though real-world Mozambique eVisa processing time ranges from 3 to 9 business days depending on application volumes. If your application is preliminarily rejected, the portal grants exactly 5 calendar days to re-upload corrected documents before automatic rejection.
What Changed on the Mozambique eVisa Portal in 2026 (And Why You’re Hitting New Errors)
The Mozambique eVisa portal relaunched in February 2026, managed by VFS Global for Serviço Nacional de Migração. The ETA pre-travel authorization was introduced in May 2025 for 29 visa-exempt countries (including the US) but suspended ~10 days later due to technical issues; the February 2026 relaunch addresses those glitches. Applications follow a three-step flow: Apply Online, Pay the Fee, Download & Print. Standard processing takes ~5 business days.
eVisa vs. ETA: Choosing the Right Application
US citizens are among 29 visa-exempt nationalities eligible for the $48 ETA (30-day stay, tourist/business only). The $190 Mozambique eVisa covers 30, 60, or 90 days for tourism, business, investment, or sports. Both fees are non-refundable. For more details, read our eVisa vs eTA comparison. The preliminary eVisa is a PDF linked to your passport; travel dates cannot be amended after issuance.
| Feature | eVisa | ETA |
|---|---|---|
| Fee | $190 USD | $48 USD |
| Max Stay | 30, 60, or 90 days | 30 days |
| Eligible Countries | 183 nationalities | 29 visa-exempt (incl. US) |
| Purpose | Tourism, Business, Investment, Sports | Tourist / Business only |
| Refundable? | No | No |
Upload Errors Solved: Exact Document Specifications for 2026
Mozambique eVisa upload errors are fixed by submitting JPG/PNG photos (max 2 MB, min 600×600 px) and PDF passport scans (max 5 MB). I tested the portal on 20 February 2026 using a US passport: the file size limit exceeded error appeared with a 2.3 MB photo; compressing with TinyPNG resolved it immediately.
Photo & Passport Scan Requirements at a Glance
| Document | Format | Max Size | Min Resolution | Common Error & Fix |
|---|---|---|---|---|
| Passport photo | JPG / PNG | 2 MB | 600×600 px | File size limit exceeded → compress with TinyPNG |
| Passport scan | 5 MB | 300 DPI | Passport data mismatch → rescan at higher DPI | |
| Itinerary / accommodation | 5 MB | Readable text | Invalid file format → convert to PDF |
Low-resolution scans trigger automated data extraction (OCR) errors. Use the portal’s integrated photo editor to crop and resize before re-uploading. You may also need to show proof of funds and accommodation as supporting documents.
Step-by-Step Fix for File Size Errors
- Check file size against the limits above.
- Compress with a free tool (TinyPNG for images, iLovePDF for documents).
- Convert to the required format if needed (JPG/PNG or PDF).
- Re-upload on the Mozambique eVisa portal.
Payment Failed? Common Causes and How to Fix Them in 2026
Mozambique eVisa payment failures in 2026 are almost always caused by international card blocks, VPN interference, or disabled 3D Secure authentication. A payment gateway timeout often results from VPN interference or pop-up blockers blocking the redirect.
Why Your Card Gets Declined and What to Do
The portal accepts Visa and Mastercard (Amex/PayPal status unconfirmed). Because the $190 fee is non-refundable, resolve errors before retrying. Diagnostic steps:
- Call your bank to enable international transactions and 3D Secure.
- Disable VPN to prevent geolocation mismatch with the payment gateway.
- Allow pop-ups for evisa.gov.mz so the payment redirect loads.
- Switch to incognito/private mode and retry.
Browser and Settings Checklist Before You Pay
Before paying on the PCI DSS compliant portal: (1) clear cache, (2) disable ad blockers, (3) use Chrome or Firefox (Safari has cookie quirks causing browser compatibility issues), (4) turn off VPN, (5) allow pop-ups for evisa.gov.mz, (6) enable 3D Secure for international transactions.
Troubleshooting Failed Submissions & Recovering Your Application
After preliminary rejection, the Mozambique eVisa portal gives exactly 5 calendar days to re-upload corrected documents before automatic rejection and fee forfeiture. Understanding the Mozambique eVisa rejection process can help you act quickly.
Session Expired Mid-Application? How to Recover
If the Mozambique eVisa portal times out mid-application, refresh and re-login with your reference number to resume. Saved data is recoverable if you completed each section. Prevent timeouts: use stable internet, don’t leave the page idle, and complete each section without long pauses.
Common Error Messages Explained
| Error Message | Cause | Quick Fix |
|---|---|---|
| Session expired | Timeout | Refresh, re-login, resume |
| File format not supported | Wrong extension | Convert to JPG/PDF |
| File size exceeded | Too large | Compress/resize |
| Application already exists for this passport | Duplicate submission | Check status of existing application |
| Payment processing failed | Card/network issue | Try different card, disable VPN |
The 5-Day Correction Window After Rejection
- 5 calendar days start from rejection email receipt; deadline Day 5 at 23:59 GMT, including weekends.
- Miss it → automatic rejection; $190 fee forfeited. Re-apply fresh with corrected documents.
- This window applies exclusively to preliminary rejection, not final visa rejection.
Common Mistakes That Lead to Rejection
- Incorrect passport data (OCR mismatch from low-resolution scans)
- Unclear or oversized photos
- Missing documents (itinerary, accommodation)
- Dual nationals using wrong passport (use the one you will travel with)
- Passport validity under 6 months or fewer than 3 blank pages
Contact Support, Escalation Paths & Visa-on-Arrival Alternatives
When self-service fixes fail, contact the Mozambique eVisa customer support team with your reference number or consider visa-on-arrival where airlines permit on-arrival granting.
Escalation Ladder
- Tier 1: Email support via evisa.gov.mz contact page.
- Tier 2: VFS Global callback.
- Tier 3: Mozambique embassy direct.
Before You Contact Support
- Have your reference number ready (found in confirmation email subject line)
- Screenshot the error and note the timestamp
- Subject: [Reference Number] + [Brief Error Description]
- Body: Name, passport number, error encountered, steps already tried, screenshot attached
Visa-on-arrival costs ~$10 USD for visa-exempt travelers and $150 to $160 for non-visa-exempt, but TAP Portugal and TAAG may deny boarding without a pre-approved visa. No formal appeal process exists for final visa rejections; alternatives are re-applying fresh or applying at the nearest embassy (required for ineligible countries like Somalia).
Mozambique eVisa Problems 2026: FAQ
Can I get a refund if my Mozambique eVisa application is rejected?
No. Both the $190 eVisa and $48 ETA fees are non-refundable, covering processing work regardless of outcome. Submit correct documents from the start.
How long does Mozambique eVisa processing take in 2026?
Standard processing takes ~5 business days (official); real-world timelines range 3 to 9 business days. For the ETA, apply at least 48 hours before departure. No rush option is available.
What browsers are supported for the Mozambique eVisa portal in 2026?
Chrome, Firefox, and Edge are recommended. Safari may experience cookie and redirect quirks causing browser compatibility issues. Clear cache, disable pop-up blockers for evisa.gov.mz, turn off VPN, and use incognito mode.
Do I need a yellow fever certificate to apply for a Mozambique eVisa?
A yellow fever vaccination certificate may be required for travelers arriving from at-risk countries. The Mozambique eVisa application does not explicitly list it as a mandatory upload, but carry it when entering Mozambique if coming from an at-risk country.
Can I apply for a Mozambique eVisa for my child?
The portal provides no minor-specific guidance. Check with the nearest Mozambican embassy for requirements (parental consent letters, birth certificates). Standard passport validity (6+ months, 3 blank pages) applies to children.
My Mozambique eVisa was issued but my passport details are wrong. What do I do?
Contact support immediately with your reference number. If a passport data mismatch occurred during automated data extraction, support may assist. Travel dates cannot be amended after issuance; you may need a new eVisa.
Can I change my travel dates after the Mozambique eVisa is issued?
No. The portal states travel dates cannot be amended after the preliminary eVisa is issued. You must submit a fresh application. The original $190 fee is non-refundable.
What happens if my Mozambique eVisa expires before I use it?
Submit a fresh application. If already in Mozambique, you can apply for an extension of up to 30 additional days. Submit the extension request 2 to 3 weeks before expiry to avoid overstay penalties.
Is there a rush or expedited processing option for the Mozambique eVisa?
No rush option is available. Apply well in advance to account for potential delays, especially during peak travel seasons.
I am a dual national. Which passport should I use for the Mozambique eVisa?
Use the passport you will travel with, as long as it is eligible under Mozambique visa rules. Ensure it has 6+ months validity and 3 blank pages at the time of application.
Disclaimer: This guide is based on independent research and user reports as of August 2026. Always verify current fees and rules on the official Mozambique eVisa portal at evisa.gov.mz before applying.